Public information
How Velestra handles public website, support, and integration-related data.
This policy explains how Velestra handles information submitted through public support channels, product access workflows, and integration review processes.
Velestra does not use this public website for lead capture, account signup, analytics tracking, or advertising pixels.
We process contact details and message content when someone contacts the official support channel.
When a Meta integration is connected inside the product, Velestra processes the minimum account and API data required to provide the requested operational workflow.
Meta integration data can include account identifiers, granted permission metadata, connected asset metadata, and API responses needed to operate the requested feature.
Access tokens and secret material are handled by server-side systems and are not intentionally exposed through this public website.
Support requests are retained only as long as needed for operational, security, and compliance handling.
Users can request deletion through the public data deletion instructions page.
Privacy and deletion requests should be sent to support@velestra.com.